GTMW only uses stones from WA, NV, & MT - purchased mine direct. Which means domestic stones, responsible mining practices, fair wages, lower carbon footprints. and supporting the US economy via small business America. Each piece of GTMW comes with a verification card, which will help your special piece hold its value and build equity. GTMW proudly supports approximately 10+ family-owned and operated mining claims by purchasing their stones. Pictured: Montana Sapphire claim that GTMW supports with stone buying (photo credit Mountain Momma Gems)
*GTMW Nitty-Gritty*: A total "Pre-Pay" (ie the full invoiced amount) is permitted at client's discretion. However, Your 50% non-refundable deposit (of the estimated total amount) is the initial "minimum payment" amount due at time of invoice being received. Once payment has been made, client agrees design is approved, and changes cannot be made.
*Please note production time is generally 8-10 weeks, but may change during busy season. Once your piece is completed by GTMW, and the invoice balance is paid in full, your GTMW piece(s) will be in the mail within 3-5 business days. Also please note, though rarely implemented, GTMW reserves the right for estimates to vary by as much as +/-15% from the actual final total- due to the nature of one-of-a-kind custom projects, and fluctuating metal prices. Estimates do not include shipping and tax.
*Please handle your deposit as soon as possible- within 48 hours requested, but 5 business days is shop policy (unless other arrangements have already been made). Same time frame for paying remainder of invoice at completion of piece.
*As a standard, GTMW always includes shipping insurance & tracking with ALL pieces when mailed for all domestic USA orders -- these extra services are reflected in the shipping pricing, and the more expensive your piece... unfortunately, the more expensive insurance is to purchase. GTMW puts heart, soul, love into all pieces and believes Charity should be able to share peace of mind when gems are en route to their forever homes. Thank you. FOB Shipping Point is enforced - ownership is transferred to client once final payment is made and order is shipped. GTMW cannot be held responsible for items that are lost or damaged in transit.
CUSTOM/BESPOKE JEWELS -- We currently ask for a production time of anywhere from 2-6 months on custom jewelry orders. This means from date ordered (stones picked, design finalized, and deposit has been made) to shipping date of the finished product. This production time will wax and wane, dependent on individual projects, time of year, and number of projects current on the books. Charity balances GTMW with being a stay at home mom, and does her best to factor this lifestyle into her quoted timelines for bespoke jewels.
MADE TO ORDER ITEMS purchased from the GTMW online shop-- Please allow 2-4 weeks for production.
READY TO SHIP ITEMS purchased from the GTMW online shop-- Please allow 5 business days from time of order for shipment to be initiated. Occasionally, GTMW is in "Vacation Mode" so please initiate contact first if you are on a tight timeline.
RUSH FEE -- Rush is not always available, but occasionally can be accommodated for extra fee depending on several factors, please inquire if interested.
Charity takes pride in being a jewelry designer and creator. Please monitor the GTMW Instagram account @ghosttownmetalworks to see what pieces are currently in production – you will see your piece(s) make an appearance! Usually within the social media “story” of the day (which expires 24 hours later). . GTMW likes you to know the progress of your creation and enjoys sharing that experience with you!
Patina/Oxidation: An intentional surface-level treatment GTMW uses to darken metals. GTMW applies a surface-level treatment to all silver pieces, resulting in the token patina and rustic feeling amongst all Charity's work. Patina will wear off, and timing varies from piece to piece. A clear sealant can help extend patina longevity, especially in details. Friction against the metal, using soap, water, or lotion will speed up the process of patina removal, exposing bright silver beneath. Patina can be reapplied at any time for a nominal fee - client handles shipping charges both directions. Please inquire if interested, or if you have further questions on jewelry care of your GTMW custom jewelry or GTMW shop item.
Gold is a new addition to our shop, and we are currently experimenting with ways to add a patina (oxidize) the gold. This will only be done on a case by case basis at client's request.
GTMW unfortunately does not accept returns- all sales are final, particularly in the case of custom jewelry. If there is an issue with your jewel, please contact us immediately- within three days of receiving your piece - and we will happily fix it or have a solution (given it is not a naturally-occurring characteristic of the stone that was already in existence at time of purchase OR it is not something that was at fault of the customer/client [IE not measuring correctly, taking note of metal allergies, etc]). GTMW cannot be held responsible for client/customers incorrectly sizing themselves/the recipient. If you have any doubt about sizing, please visit a professional jeweler to get accurately sized prior to your purchase. Turquoise/Variscite/Opal pieces cannot be resized through GTMW due to stone fragility. Please keep in mind that each piece is 100% legitimately hand made with pride by Charity (who is mainly self taught), and will be unique in itself. GTMW's pieces contain the energy of a handmade piece, in all the details, angles, and touches. GTMW strives to avoid a "machined" appearance. Every aspect of your GTMW piece is what sets it apart! Please be aware of any metal allergies - jewels unfortunately cannot be returned due to allergies. Please reach out with any metal alloy questions you may have before completing a purchase.
See something you like on our Instagram, Facebook, or Twitter accounts? Jewels seen on the GTMW social media accounts are often already spoken for (IE they are custom orders), unless stated otherwise in the caption. Most pieces can be recreated as a similar custom order by GTMW jewelry designer, Charity. However, many custom jewelry pieces are made with the intent of truly being a one-of-a-kind, so please understand that *no* custom piece can be exactly replicated (due to logistics of natural stone color *particularly turquoise & variscite*/shape variation and even more importantly - respect to the prior customer). Therefore, a setting may need to be slightly adjusted for a repeat request of a previous custom design. This same theory is applied to custom inquiries when a potential customer sends reference pictures of another artists’s creation(s) – GTMW will not intentionally replicate another’s art work, but will be happy to work on an unique piece made just for you, inspired by your reference pictures and with a Ghost Town spin on the design! Please contact us to discuss stones and settings for your unique Ghost Town jewel.