GTMW Jewels Gallery (FAQ Section Below)

JEWELRY CARE

Patina/Oxidation: An intentional surface-level treatment GTMW uses to darken metals. GTMW applies a surface-level treatment to all silver pieces, resulting in the token patina and rustic feeling amongst all Charity's work. Patina will wear off, and timing varies from piece to piece. A clear sealant can help extend patina longevity, especially in details. Friction against the metal, using soap, water, or lotion will speed up the process of patina removal, exposing bright silver beneath. Patina can be reapplied at any time for free – though client handles shipping charges both directions. Please inquire if interested, or if you have further questions on jewelry care of your GTMW custom jewelry or GTMW shop item.

Gold is a new addition to our shop, and we are currently experimenting with ways to add a patina (oxidize) the gold. This will only be done on a case by case basis at client's request.

Stone/Fine Metals Care: Some stones (ie Turquoise, Variscite, Opal) are softer than others and can be more sensitive to drops on hard surfaces, chemicals, lotion/oils, and more. Please take care to ALWAYS remove your jewelry prior to cleaning/washing dishes/washing hands, bathing, swimming, visiting a spa, cooking, etc. Chlorine is known is change stone colors, ruin stones, and even eat away at silver and gold. Your jewels will last longer this way and will remain heirloom quality. If you have a piece with a stone, please be sure to routinely inspect the stone for looseness (whether it is bezel set or has prongs). Jewelry may eventually need stones to be tightened into the setting again after daily wear. Prongs will also eventually wear down with extended daily use.

TERMS & CONDITIONS

GTMW Nitty-Gritty Re: Custom Work: A total "Pre-Pay" (ie the full invoiced amount) is permitted at client's discretion. However, Your 50% non-refundable deposit (of the estimated total amount) is the initial "minimum payment" amount due at time of invoice being received. Once payment has been made, client agrees design is approved, and changes cannot be made.

*Please note production time is generally 8 weeks minimum (and can be as much as 6mos), but may change during different seasons. Once your piece is completed by GTMW, and the invoice balance is paid in full, your GTMW piece(s) will be in the mail within 3-5 business days. Also please note, though rarely implemented, GTMW reserves the right for estimates to vary by as much as +/-15% from the actual final total- due to the nature of one-of-a-kind custom projects, and fluctuating metal prices. Estimates do not include shipping and tax. Please handle your deposit as soon as possible- within 48 hours requested, but 5 business days is shop policy (unless other arrangements have already been made). Same time frame for paying remainder of invoice at completion of piece

Shipping: As a standard, GTMW always includes shipping insurance & tracking with ALL pieces when mailed for all domestic USA orders -- these extra services are reflected in the shipping pricing, and the more expensive your piece... unfortunately, the more expensive insurance is to purchase. GTMW puts heart, soul, love into all pieces and believes Charity should be able to share peace of mind when gems are en route to their forever homes. Thank you. FOB Shipping Point is enforced - ownership is transferred to client once final payment is made and order is shipped. GTMW cannot be held responsible for items that are lost or damaged in transit. Customers can opt to add on Signature Required etc for additional fee.

PRODUCTION TIMES (Depending On The Jewelry Type)

-Custom/Bespoke Jewels: We currently ask for a production time of anywhere from 2-6 months on custom jewelry orders. This means from date ordered (stones picked, design finalized, and deposit has been made) to shipping date of the finished product. This production time will wax and wane, dependent on individual projects, time of year, and number of projects current on the books. Charity balances GTMW with being a stay at home mom, and does her best to factor this lifestyle into her quoted timelines for bespoke jewels. Charity will check in with you when you piece is coming up in queue. Please have all sizing information as soon as possible to prevent production delays.

-Made to Order Items: If purchased from the GTMW online shop-- Please allow 2-4 weeks for production.

-Ready to Ship Item (Pre-Made Inventory): If purchased from the GTMW online shop-- Please allow 5 business days from time of order for shipment to be initiated. Occasionally, GTMW is in "Vacation Mode" so please initiate contact first if you are on a tight timeline.

-Rush Order/Rush Shipping: Rush is not always available, but occasionally can be accommodated for extra fee depending on several factors, please inquire if interested.

Charity takes pride in being a jewelry designer and creator. Please monitor the GTMW Instagram account @ghosttownmetalworks to see what pieces are currently in production – you will see your piece(s) make an appearance! Usually within the social media “story” of the day (which expires 24 hours later).  GTMW likes you to know the progress of your creation and enjoys sharing that experience with you!

RETURNS

GTMW unfortunately *does not* accept returns- all sales are final, particularly in the case of custom jewelry. If there is an issue with your jewel, please contact us immediately- within three days of receiving your piece - and we will happily fix it or have a solution (given it is not a naturally-occurring characteristic of the stone that was already in existence at time of purchase OR it is not something that was at fault of the customer/client [IE not measuring correctly, taking note of metal allergies, etc]). GTMW cannot be held responsible for client/customers incorrectly sizing themselves/the recipient. If you have any doubt about sizing, please visit a professional jeweler to get accurately sized prior to your purchase. Turquoise/Variscite/Opal pieces cannot be resized through GTMW due to stone fragility. Please keep in mind that each piece is 100% legitimately hand made with pride by Charity (who is mainly self taught), and will be unique in itself. GTMW's pieces contain the energy of a handmade piece, in all the details, angles, and touches. GTMW strives to avoid a "machined" appearance. Every aspect of your GTMW piece is what sets it apart! Please be aware of any metal allergies - jewels unfortunately cannot be returned due to allergies. Please reach out with any metal alloy questions you may have before completing a purchase.
 

INTELLECTUAL PROPERTY TERMS

Jewels seen on the GTMW social media accounts are sometimes already spoken for in advance (IE they are custom orders), unless otherwise stated. Most pieces can be recreated later as a *similar* custom order by Charity. However, most GTMW custom jewelry pieces are made with the intent of truly being a one-of-a-kind - therefore please understand that no custom piece can be exactly replicated (due to logistics of natural stone color particularly turquoise & variscite, shape variation, and even more importantly(!) - respect to the prior customer). Therefore, a setting may need to be slightly adjusted for a repeat request of a previous custom design. This same theory is applied to custom inquiries when a potential customer sends reference pictures of another artist’s creation(s) – GTMW will not intentionally replicate another’s artwork, but will be happy to work on an unique piece made just for you, inspired by your reference pictures and with a Ghost Town spin on the design! On that same note, please refrain from sending pictures or videos of GTMW’s work to other jewelry artists with the intention of having them replicate the GTMW piece(s). Please contact us to discuss stones and settings for your unique Ghost Town jewel. You may purchase a consult via our online shop on our website.